Mera Pakistan Mera Ghar: SBP launches Service Desk Portal for the resolution of complaints
Islamabad: According to a report released on January 25, 2021, Bridging the existing gap through technological advancements, the State Bank of Pakistan (SBP) has launched a “SBP Service Desk Portal” for people benefiting from the government markup grant scheme under the “Mera Pakistan Mera Ghar initiative. “ This utility is designed to resolve complaints related to home financing, directly with the central bank.
Read more: State Bank’s digital shift
Bridging the existing gap through technological advancements, the State Bank of Pakistan (SBP) has launched the “SBP Service Desk Portal,” a digital solution for individuals to file complaints related to home financing, directly with the central bank.
People will now be able to register their complaints against any problems if any against their financing banks. Although banks receive complaints directly, SBP has also started receiving complaints online to resolve any issues.
The Naya Pakistan Housing Finance Scheme introduced by the government allows people to fulfill their dream of owning a home. Margin Grant Home Financing allows home financing from any bank with a very low and affordable margin of just 5% and 7%. Under this scheme, low-income people can now directly buy a house or have it built, the size of which is 5 Marla (with a 5% margin) or 10 Marla (with a 7% margin).
The central bank tweeted that people can use it’s Service Desk portal to record their complaints by offering minimal details on the online service portal. They said that the complaint portal can be retrieved at servicedesk.sbp.org.pk.
#SBP launches complaint resolution mechanism to promote affordable housing and resolve problems faced by applicants of low cost housing finance. Watch this short video explaining how you can lodge complaints: https://t.co/eAPouRit1H | To access portal: https://t.co/1tcZZGJjwD
— SBP (@StateBank_Pak) January 25, 2021
The registration process is listed below:
- Visit the website link provided above and create an account
- The information requested includes name and surname, mobile number, password and active email address
- The mobile number will be used as the user ID.
- The password must be between 8 and 16 characters
- Once your complaint is filed, you will receive regular updates on the issue via the registered email address.
In addition to this service desk, the SBP has established a network of contact persons from banks and SBP offices in 15 cities for the resolution of complaints.
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